tag:clir.statuspage.io,2005:/historyClir Status - Incident History2023-08-03T09:08:07ZClirtag:clir.statuspage.io,2005:Incident/180324102023-08-03T09:08:07Z2023-08-03T09:08:07ZExplore Maintenance<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>09:08</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>08:15</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>15:22</var> UTC</small><br><strong>Scheduled</strong> - Explore will be unavailable during this window to perform necessary maintenance updates.</p>tag:clir.statuspage.io,2005:Incident/166228312023-03-25T03:00:19Z2023-03-25T03:00:19ZClir Explore routine maintenance<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>20:11</var> UTC</small><br><strong>Scheduled</strong> - Clir Explore will be temporarily unavailable for routine maintenance.</p>tag:clir.statuspage.io,2005:Incident/113421312022-10-04T00:39:59Z2022-10-04T00:39:59ZClir system maintenance<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>00:39</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>18:37</var> UTC</small><br><strong>Scheduled</strong> - Clir will be undergoing scheduled system maintenance at this time. During this period, users of the Clir web application and Explore will see intermittent errors.</p>tag:clir.statuspage.io,2005:Incident/112875042022-09-28T00:16:36Z2022-09-28T00:16:36ZClir system maintenance<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>00:16</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>00:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Scheduled</strong> - Clir will be performing planned system maintenance. During this time, the Clir web application and Explore will have intermittent errors.</p>tag:clir.statuspage.io,2005:Incident/112681482022-09-26T08:27:36Z2022-09-26T08:27:36ZClir Application Issues<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>08:27</var> UTC</small><br><strong>Resolved</strong> - We've applied the fix and the incident has been resolved.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>08:19</var> UTC</small><br><strong>Monitoring</strong> - We've identified an issue that has occurred with the Clir Application which is preventing it from loading for any users. We're in the process of implementing a fix, and expect the system to be operational again shortly.</p>tag:clir.statuspage.io,2005:Incident/111387352022-09-15T22:47:47Z2022-09-15T22:47:47ZClir Outage<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>22:47</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Clir continues to monitor our services to ensure stability.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>13:52</var> UTC</small><br><strong>Update</strong> - We're still in the process of applying the fix for this incident. We're actively working on resolve it and will update as soon as possible with further information.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>08:44</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>08:13</var> UTC</small><br><strong>Investigating</strong> - We are aware of an incident affecting the availability of the Clir application. We are currently investigating this and will update shortly with further progress.</p>tag:clir.statuspage.io,2005:Incident/99246342022-05-07T22:00:37Z2022-05-07T22:00:37ZSystem maintenance<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>23:06</var> UTC</small><br><strong>Scheduled</strong> - Clir will be undergoing system maintenance for approximately 4 hours. During this time, users will see intermittent errors on the Clir web application and Clir Explore.</p>tag:clir.statuspage.io,2005:Incident/94637482022-03-06T21:18:27Z2022-03-06T21:18:27ZClir Outage<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>21:18</var> UTC</small><br><strong>Resolved</strong> - Systems have been operating normally since hardware replacement. As always, we continue to monitor the status of our infrastructure.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>20:21</var> UTC</small><br><strong>Monitoring</strong> - We have successfully restored the backup with minimal data loss. We are currently monitoring to ensure systems are stable.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:44</var> UTC</small><br><strong>Identified</strong> - A system at Clir has encountered a hardware failure. Clir is following our recovery procedures.</p>tag:clir.statuspage.io,2005:Incident/91240292022-01-22T03:39:26Z2022-01-22T03:39:26ZClir Web Application scheduled maintenance<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>03:39</var> UTC</small><br><strong>Completed</strong> - Scheduled maintenance was completed successfully. All services are operating normally.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>21:55</var> UTC</small><br><strong>Scheduled</strong> - The Clir Web Application will be undergoing scheduled maintenance for approximately 12 hours beginning at midnight GMT on January 22, 2022. During this time, the application will be available, but users may experience intermittent failures when performing actions.</p>tag:clir.statuspage.io,2005:Incident/88472982021-12-22T17:25:07Z2021-12-22T17:25:07ZClir Explore offline<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>17:25</var> UTC</small><br><strong>Resolved</strong> - Clir has validated the security patch from Tableau and reenabled public access to Explore.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>16:26</var> UTC</small><br><strong>Update</strong> - Tableau, the underlying platform of Explore, has provided a new version which fixes the security vulnerability. Our team is migrating to the new version and performing internal tests to verify the vulnerability has been fixed, and that no other features have been affected.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>20:34</var> UTC</small><br><strong>Monitoring</strong> - We have identified that Clir Explore is potentially susceptible to a recently discovered security vulnerability. Out of an abundance of caution, public internet access to Explore has been disabled. We are currently waiting on our underlying platform, Tableau, to provide a mitigation or patch.</p>tag:clir.statuspage.io,2005:Incident/84042442021-11-07T00:00:31Z2021-11-07T00:00:31ZDatabase maintenance<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>00:05</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>15:13</var> UTC</small><br><strong>Scheduled</strong> - Clir will be performing database maintenance starting at 11pm UTC/4pm PDT. Maintenance is expected to last approximately 24 hours. During this time, the Clir Explore environment will be unavailable.</p>tag:clir.statuspage.io,2005:Incident/83694622021-11-01T22:30:06Z2021-11-01T22:30:06ZClir Explore<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>15:16</var> UTC</small><br><strong>Scheduled</strong> - The server that hosts the Clir Explore environment is scheduled for an upgrade on November 1st. This activity will cause a temporary outage starting at 1:00 pm PST/4:00 pm EST/8:00 pm GMT and is expected to last for approximately four hours. During that time, explore.clir.eco will not be available. <br /><br />Information and data stored in the Explore environment will not be impacted by the outage. We will keep you updated if there are any changes in the timeline.</p>